Privacy Policy

1. Introduction

Central AI ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered chatbot and CRM platform services.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: When you register, we collect your name, email address, username, and password.
• Company Information: Business name, domain, address, and logo for company accounts.
• Payment Information: Billing details processed through our payment partner PayStation for subscription payments.
• Contact Information: Email, phone number, and address when you contact us or submit forms.
• Newsletter Subscription: Email address when you subscribe to our newsletter.

2.2 Information Collected Automatically

• Chat Conversations: Messages exchanged through our AI chatbot widget embedded on your website or our platform.
• Lead Data: Contact information (name, email, phone) collected through chatbot interactions.
• Usage Data: Session information, pages visited, features used, and interaction timestamps.
• Device Information: Browser type, IP address, and device identifiers.

2.3 Knowledge Base Data

If you upload documents, FAQs, or website content to train your AI chatbot, we store this data securely to provide our services.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI chatbot and CRM services
• Process transactions and send billing notifications
• Respond to your inquiries and provide customer support
• Send newsletters and marketing communications (with your consent)
• Train and improve our AI models to provide better responses
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud and security issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors (PayStation), cloud hosting providers, and email services that assist in our operations.
• Integrations: When you connect third-party services (Odoo CRM), data may be shared per your configuration.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In case of merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data transmissions
• Secure password hashing
• Access controls and authentication
• Regular security audits
• Secure cloud infrastructure

6. Data Retention

We retain your personal data for as long as:

• Your account remains active
• Necessary to provide our services
• Required by legal obligations
• Chat histories are retained for the duration of your subscription

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Data Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke previously given consent

8. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Session management and authentication
• Remembering your preferences
• Analytics and performance monitoring

You can control cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be processed in countries other than Bangladesh. We ensure appropriate safeguards are in place for international transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.

13. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

• Email: [email protected]
• Address: 64/3, Lake Circus (2nd floor), Mirpur Rd, Dhaka 1205, Bangladesh

This Privacy Policy is effective as of January 2026.