Central AI is an AI-powered chatbot and CRM platform that automates customer conversations, captures and qualifies leads, and manages your AI knowledge base using data from CSVs, PDFs, web URLs, and APIs.

How does Central AI learn about my business?

You upload CSVs, PDFs, or connect your website and APIs. Central AI processes this data into a vector database so the AI chatbot can provide accurate, context-aware responses based on your content, answering just like your team using your latest business data.

Does Central AI integrate with Odoo CRM?

Yes, Central AI has native integration with Odoo CRM, so the AI chatbot can sync leads, notes, and activities directly into your existing Odoo pipelines.

Is my data secure with Central AI?

Central AI uses a multi-tenant architecture with strict data isolation. Your documents are encrypted, never shared with other customers, not used to train external models, and the platform is designed for secure handling of sensitive business and customer data.

Is there a free plan?

Yes, you can start with a free Test Drive plan and then upgrade to paid plans as your usage and feature needs grow.

Why is Central AI better than traditional AI chatbot services?

Central AI is built as a full AI chatbot and CRM revenue engine, not just a chat widget. It automatically captures leads from every conversation, categorizes them by intent and segment, syncs them into Odoo and other CRMs, and can securely share unmatched leads with partner companies. At the same time, it automates both support and sales flows across web and messaging channels, turning routine chats into trackable pipeline and real business outcomes instead of isolated bot sessions.

Legal Document

Privacy Policy

Last updated: January 2026

1. Introduction
2. Information We Collect
3. How We Use Your Information
4. Data Sharing
5. Data Security
6. Data Retention
7. Your Rights
8. Cookies
9. Third-Party Links
10. Contact Us

1. Introduction

Central AI ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered chatbot and CRM platform services, including when a business connects its Facebook Page, Instagram account or WhatsApp Business number to Central AI.

2. Information We Collect

2.1 Personal Information You Provide

Account Information: When you register, we collect your name, email address, username, and password.
Company Information: Business name, domain, address, and logo for company accounts.
Payment Information: Billing details processed through our payment partner PayStation for subscription payments.
Contact Information: Email, phone number, and address when you contact us or submit forms.
Newsletter Subscription: Email address when you subscribe to our newsletter.

2.2 Information Collected Automatically

Chat Conversations: Messages exchanged through our AI chatbot widget embedded on your website, on our platform, and on messaging channels a business has connected (Facebook Messenger, Instagram and WhatsApp).
Lead Data: Contact information (name, email, phone) collected through chatbot interactions.
Usage Data: Session information, pages visited, features used, and interaction timestamps.
Device Information: Browser type, IP address, and device identifiers.

2.3 Knowledge Base Data

If you upload documents, FAQs, or website content to train your AI chatbot, we store this data securely to provide our services.

2.4 Data from Facebook, Instagram and WhatsApp

When a business connects a Meta channel, we receive data from Meta as described in section 5.

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our AI chatbot and CRM services
Process transactions and send billing notifications
Respond to your inquiries and provide customer support
Send newsletters and marketing communications (with your consent)
Improve the quality of our AI responses. We do not use data received from Facebook, Instagram or WhatsApp to train AI models.
Analyze usage patterns to enhance user experience
Detect and prevent fraud and security issues
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers: Payment processors (PayStation), cloud hosting providers, and email services that assist in our operations.
AI Service Providers: To generate chatbot replies, message text is processed by our AI providers (such as Google Gemini or OpenAI). They act as our data processors and may not use this data for their own purposes.
Integrations: When you connect third-party services (such as Odoo CRM), data may be shared per your configuration.
Legal Requirements: When required by law, court order, or government authority.
Business Transfers: In case of merger, acquisition, or sale of assets.

5. Facebook, Instagram and WhatsApp (Meta) Data

Businesses can connect their Facebook Page, Instagram professional account or WhatsApp Business number to Central AI so that our AI assistant can answer their customers' messages. When a business connects, we receive and store:

the ID and name of the connected Page, Instagram account or WhatsApp number, and the access token Meta issues for it (stored encrypted);
messages customers send to that business and the replies sent back, with the sender's Meta-provided ID and, where Meta provides them, their name and profile picture.

How we use it: only to provide our service to the connected business: to receive customer messages, generate and send replies, and show conversations to the business in its Central AI account. We do not sell this data, do not use it for advertising, and do not use it to train AI models.

Retention: conversations are kept while the business's account is active. When a business disconnects a channel or closes its account, we delete the access token immediately and the related conversations within 30 days.

How to delete your data: you can remove Central AI's access at any time in Facebook (Settings & privacy → Settings → Business integrations → Central AI → Remove), which tells us to delete the data we hold about you. You can also email [email protected] and we will delete it within 30 days.

6. Data Security

We implement industry-standard security measures including:

HTTPS encryption for all data transmissions
Secure password hashing
Encryption of access tokens for connected channels
Access controls and authentication
Regular security audits
Secure cloud infrastructure

7. Data Retention

We retain your personal data for as long as:

Your account remains active
Necessary to provide our services
Required by legal obligations
Chat histories are retained for the duration of your subscription
Data received from Facebook, Instagram and WhatsApp is kept and deleted as described in section 5

8. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal requirements). For data received from Facebook, Instagram or WhatsApp, see section 5.
Data Portability: Export your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications
Withdraw Consent: Revoke previously given consent

9. Cookies and Tracking

Our website uses cookies and similar technologies for:

Session management and authentication
Remembering your preferences
Analytics and performance monitoring

You can control cookies through your browser settings.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children.

12. International Data Transfers

Your data may be processed in countries other than Bangladesh, including by our hosting and AI service providers. We ensure appropriate safeguards are in place for international transfers.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: [email protected]
Address: 64/3, Lake Circus (2nd floor), Mirpur Rd, Dhaka 1205, Bangladesh

This Privacy Policy is effective as of October 2026.

Back to Home