Central AI is an AI-powered chatbot and CRM platform that automates customer conversations, captures and qualifies leads, and manages your AI knowledge base using data from CSVs, PDFs, web URLs, and APIs.

How does Central AI learn about my business?

You upload CSVs, PDFs, or connect your website and APIs. Central AI processes this data into a vector database so the AI chatbot can provide accurate, context-aware responses based on your content, answering just like your team using your latest business data.

Does Central AI integrate with Odoo CRM?

Yes, Central AI has native integration with Odoo CRM, so the AI chatbot can sync leads, notes, and activities directly into your existing Odoo pipelines.

Is my data secure with Central AI?

Central AI uses a multi-tenant architecture with strict data isolation. Your documents are encrypted, never shared with other customers, not used to train external models, and the platform is designed for secure handling of sensitive business and customer data.

Is there a free plan?

Yes, you can start with a free Test Drive plan and then upgrade to paid plans as your usage and feature needs grow.

Why is Central AI better than traditional AI chatbot services?

Central AI is built as a full AI chatbot and CRM revenue engine, not just a chat widget. It automatically captures leads from every conversation, categorizes them by intent and segment, syncs them into Odoo and other CRMs, and can securely share unmatched leads with partner companies. At the same time, it automates both support and sales flows across web and messaging channels, turning routine chats into trackable pipeline and real business outcomes instead of isolated bot sessions.

Overview and getting started

What Central AI does, and the order to set it up in.

What Central AI does

Central AI gives your business an AI agent that talks to your customers. You teach it about your business once, and it answers questions, captures leads, raises support tickets and, with the AI Sales Agent, helps customers find what you sell and take the next step: buy, book, apply or register.

The same agent works in several places:

Your website, through a chat widget you add with one snippet (Website chat widget).
Facebook Messenger, Instagram and WhatsApp, once you connect them (Social channels).
Your own app or server, through the Chat API (Server APIs).

The agents

Central AI is a team of AI agents that share one knowledge base. Switch on the ones you need.

Agent	What it does for you
Chat agent	Answers your customers on your website, Messenger, Instagram and WhatsApp from what you taught it.
AI Sales Agent	Finds what you sell, shows prices and availability, and helps the customer buy, book, apply or register.
Smart Lead Agent	Turns each day’s conversations into summarised leads in your own categories.
Auto Lead Capture	Scores anonymous visitors by how they use your site and turns interested ones into leads.
AI Lead Engagement	Follows up with your leads by email, from your own follow-up plan, until they are won or hand over to a person.
Support Ticket Agent	Raises a support ticket from the chat when a customer needs a person.

Give your data once

The rule we build to: you give each piece of business data once, through the channel you already use, and every Central AI agent uses it.

What that means today:

Your knowledge base feeds the chat agent. Documents, CSV files, FAQs, your website pages and records you push through the Knowledge Sync API all become answers.
Your offerings feed the chat agent and the Sales agent. The chat agent reads your offerings (name, description, price, link) when a customer asks about them, whether or not the Sales agent is switched on.
You do not have to type your catalog twice. Find what I sell reads what you have already taught your chat agent and suggests offerings, each with the sentence it came from. Nothing is sold until you approve it.
One place in the dashboard. Your business data lives under one tab bar: Knowledge Base, What you sell, Needs your review and Connections.

A price your agent quotes always comes from an offering (a structured row with a price field), never from free text, so the price a customer is told can be checked at the moment they order.

Set up in this order

Choose a plan and verify your email. Some features depend on your plan; each page here says which.
Add your allowed domains. On Security and API keys, list the websites that may use your widget. An empty list allows nothing. See Security and keys.
Teach your agent. Upload documents and FAQs, train on your website, or push records from your own system. See Knowledge base.
Add the chat widget to your website. Copy the snippet from the widget page. See Website chat widget.
List what you sell. Add offerings by hand, by CSV, through the API, or let Find what I sell suggest them. See Offerings.
Configure and publish the AI Sales Agent. Pick a company type, tick what you sell, choose how customers complete, and publish. See AI Sales Agent configuration.
Connect your channels. Messenger, Instagram and WhatsApp. See Social channels.
Optional: connect your systems. Report won leads, read support tickets, hand the Sales agent’s basket to your own checkout and follow the order live, or let it create orders in your own system. See Server APIs, Live checkout and Commerce API.

All documentation

Chat agent

The AI assistant that answers your customers from what you taught it.

AI Sales Agent

Configure how your Sales agent sells, where customers complete, and what it may do.

Smart Lead Agent

Turns your chat conversations into summarised, categorised leads every day.

Auto Lead Capture

See which anonymous visitors are ready to buy, and turn them into leads.

AI Lead Engagement

The add-on that follows up with your leads by email.

Support Ticket Agent

Raises support tickets from the chat when a customer needs a person.

Knowledge base

Teach your agents from documents, CSV files, FAQs and your website.

Knowledge Sync API

Push FAQs, documents, rows and offerings from your own system.

Offerings (What you sell)

The products, services, courses, bookings and plans your Sales agent can sell.

Find what I sell

Let Central AI read your knowledge and suggest offerings for you to review.

Website chat widget

Put the chat agent on your website with one snippet.

Messenger, Instagram and WhatsApp

Answer customers on your Facebook Page, Instagram and WhatsApp.

Chat, Lead Conversion and Support Tickets APIs

Call Central AI from your own server.

Live checkout

Let the chat fill your own cart and follow the order your checkout creates.

Commerce API

Connect your own shop, booking or admissions system to the Sales agent.

Security and keys

Which key is public, which is secret, and how your data is kept apart.

Words used in these pages

Tenant, you: The business using Central AI.
Customer, visitor: The person talking to your agent.
Knowledge: Text your agent answers from: documents, FAQs, pages, records.
Offering: One thing you sell, with a kind and a price (or “priced on request”).
Credits: What your plan includes: chat credits for conversations, knowledge credits for records.

Signed in? Your own keys, endpoint addresses and the full error tables are on the API reference inside your dashboard. These public pages never show anyone’s key: examples use placeholders such as YOUR_EXTERNAL_API_KEY.