Central AI is an AI-powered chatbot and CRM platform that automates customer conversations, captures and qualifies leads, and manages your AI knowledge base using data from CSVs, PDFs, web URLs, and APIs.

How does Central AI learn about my business?

You upload CSVs, PDFs, or connect your website and APIs. Central AI processes this data into a vector database so the AI chatbot can provide accurate, context-aware responses based on your content, answering just like your team using your latest business data.

Does Central AI integrate with Odoo CRM?

Yes, Central AI has native integration with Odoo CRM, so the AI chatbot can sync leads, notes, and activities directly into your existing Odoo pipelines.

Is my data secure with Central AI?

Central AI uses a multi-tenant architecture with strict data isolation. Your documents are encrypted, never shared with other customers, not used to train external models, and the platform is designed for secure handling of sensitive business and customer data.

Is there a free plan?

Yes, you can start with a free Test Drive plan and then upgrade to paid plans as your usage and feature needs grow.

Why is Central AI better than traditional AI chatbot services?

Central AI is built as a full AI chatbot and CRM revenue engine, not just a chat widget. It automatically captures leads from every conversation, categorizes them by intent and segment, syncs them into Odoo and other CRMs, and can securely share unmatched leads with partner companies. At the same time, it automates both support and sales flows across web and messaging channels, turning routine chats into trackable pipeline and real business outcomes instead of isolated bot sessions.

Chat agent

The AI assistant that answers your customers from what you taught it.

The chat agent is the heart of Central AI: an AI assistant that answers your customers on your website, on Messenger, Instagram and WhatsApp, and through the Chat API, using what you taught it. Every other agent builds on it: the Sales Agent sells through it, the Smart Lead Agent reads its conversations, and the Support Ticket Agent raises tickets from them.

What it does

Answers from your knowledge. For each question it looks up the 8 most relevant passages from your knowledge base (documents, CSV files, FAQs, website pages and records you sent through the Knowledge Sync API) and answers from them.
Knows what you sell. It reads your offerings (name, description, price and link) when a customer asks about them, even when the Sales Agent is off.
Understands the customer’s language. A question in Bangla or another language is translated for the search, so it still finds your English knowledge, and the answer comes back in the customer’s language.
Keeps each business separate. It only ever searches your own knowledge; no other business’s data is reachable from your agent.

Turn it on

Add knowledge: upload a document or FAQ CSV, train on your website, or connect the API (Knowledge base).
Open Agent & Chat → Agents in your dashboard and write the agent’s instructions. Its name, welcome message, colours and logo are on Embed & API → Widget.
Try it in the Playground (Agent & Chat → Playground), then put it on your site with the website chat widget or connect Messenger, Instagram and WhatsApp.

Configure

Setting	Where	What it changes
Instructions	Agent & Chat → Agents	How the agent behaves: tone, what to focus on, what to avoid.
Name and welcome message	Embed & API → Widget	What the customer sees when the chat opens.
Colours, logo and position	Embed & API → Widget	The widget’s look on your website.

What the customer sees

A chat window on your website (or a normal conversation on Messenger, Instagram or WhatsApp) that answers in seconds, remembers the conversation, and, when the Sales Agent is on, shows offering cards with prices and a button to buy, apply, book or register.

Credits and limits

Each customer message the agent answers uses one chat credit. Chat credits per month by plan:

Plan	Chat credits
Free	60
Starter	3000
Growth	15000
Scale	50000
Enterprise	999999

Troubleshooting

It says it does not know something that is in my knowledge base.: Check the item finished processing on the Knowledge Base page, and that the wording matches how customers ask. An FAQ with the customer’s own question works best.
It quotes an old price.: Prices come from your offerings when the Sales Agent is on. Update the offering, or the knowledge item that states the price.
It stopped answering.: Check your chat credits under Billing & Usage.

Signed in? Your own keys, endpoint addresses and the full error tables are on the API reference inside your dashboard. These public pages never show anyone’s key: examples use placeholders such as YOUR_EXTERNAL_API_KEY.