Central AI is an AI-powered chatbot and CRM platform that automates customer conversations, captures and qualifies leads, and manages your AI knowledge base using data from CSVs, PDFs, web URLs, and APIs.

How does Central AI learn about my business?

You upload CSVs, PDFs, or connect your website and APIs. Central AI processes this data into a vector database so the AI chatbot can provide accurate, context-aware responses based on your content, answering just like your team using your latest business data.

Does Central AI integrate with Odoo CRM?

Yes, Central AI has native integration with Odoo CRM, so the AI chatbot can sync leads, notes, and activities directly into your existing Odoo pipelines.

Is my data secure with Central AI?

Central AI uses a multi-tenant architecture with strict data isolation. Your documents are encrypted, never shared with other customers, not used to train external models, and the platform is designed for secure handling of sensitive business and customer data.

Is there a free plan?

Yes, you can start with a free Test Drive plan and then upgrade to paid plans as your usage and feature needs grow.

Why is Central AI better than traditional AI chatbot services?

Central AI is built as a full AI chatbot and CRM revenue engine, not just a chat widget. It automatically captures leads from every conversation, categorizes them by intent and segment, syncs them into Odoo and other CRMs, and can securely share unmatched leads with partner companies. At the same time, it automates both support and sales flows across web and messaging channels, turning routine chats into trackable pipeline and real business outcomes instead of isolated bot sessions.

Support Ticket Agent

Raises support tickets from the chat when a customer needs a person.

The Support Ticket Agent notices when a customer in the chat needs a person, for example a payment problem, a damaged order or a complaint, collects their email and the details, and raises a support ticket for your team, with the conversation attached.

What it does

Recognises when the chat agent cannot solve a problem on its own.
Always asks for the customer’s email first, then creates the ticket with a clear subject and description.
Tells the customer a ticket has been raised and that your team will contact them.
Your team replies from the ticket; the customer gets the reply by email, and their email answers come back into the ticket (checked every 3 minutes when your mailbox is connected).

Turn it on

Open Agent & Chat → Agents and switch on support tickets.
Choose where tickets go (below) and the default priority (new companies start at medium).
Connect your support mailbox so replies are sent from your own address.

Configure

Where tickets go	Meaning
Dashboard Only	Tickets appear in your dashboard’s support inbox.
API Integration	Tickets are also sent to your own system, signed with your secret, and are available through the Support Tickets API.

Priorities: low, medium, high. Ticket statuses: open, in_progress, resolved, closed.

What the customer sees

The chat asks for their email, confirms the ticket, and later they receive your team’s reply by email.

Credits and limits

Raising a ticket does not use extra credits; the chat messages around it use chat credits as usual.

Troubleshooting

No ticket was created.: Check support tickets are switched on, and that the customer gave an email: a ticket always needs one.
Customers do not get our replies.: Connect and test your support mailbox in the dashboard.

Signed in? Your own keys, endpoint addresses and the full error tables are on the API reference inside your dashboard. These public pages never show anyone’s key: examples use placeholders such as YOUR_EXTERNAL_API_KEY.